ZExplorer

Support

How to reach us, and what to include so we can help quickly.

Found a bug or have an idea? Email support@z-cloud.com.vn. To help us act quickly, please include:

Your ZExplorer version (ZExplorer › About ZExplorer) and macOS version (Apple menu → About This Mac).
Whether the Mac has Apple silicon or Intel.
What you did and what you expected — for example: dragged 3 files from the internal disk to an external drive, expected a copy.
The kind of drive involved (internal, external, network, iCloud Drive).

Before you write, try: ⌘R to reload the folder; check access in System Settings › Privacy & Security › Files and Folders; for search, try the This Folder scope.

The FAQ, user guide and install pages answer the common questions. In the app, Help › ZExplorer Help (⌘?) opens the offline help.